Field Notes

AirPod Motion Crashes

Something fishy is going on with AirPod Pro and AirPod Max, we have recently been getting a bunch of reports from customers of “Headphones Not Supported” messages showing up in our App. On closer investigation, this message shows up when your headphones don’t send motion data (admittedly the messaging on our part could be clearer here).

After a lot of trial and error I managed to get my AirPod Max into this state where they no longer report any motion data to the connected device. This is not Portal specific as it affects Apple Music, Apple TV etc. The only way I have been able to fix it is by returning the AirPods to their case for 10 seconds or so and then reconnecting. I’m assuming this somehow resets the sate?

We are releasing and update this week to improve the messaging in App and help people get back on track but it’s not ideal.

iOS version 16.2
AirPod Max firmware 5B58
Apple Feedback ID FB11949479